Creator Audit terms

Short, in plain English. If anything here is unclear, reply to any email from us and ask.

What you are buying

The IKONIK Creator Audit: a written report of 10 to 15 pages and a call of about 20 minutes with the IKONIK team to walk it through, covering your profile, content, audience, brand fit, rep-readiness and three priority fixes, produced from the answers you give and your public social profiles. The price is £497, paid by card through Stripe before work starts.

Delivery

We aim to deliver within 48 to 72 hours of payment, by email to the address you give. If we have not delivered within 7 days of payment, you are entitled to a full refund whether or not you still want the audit, and we will say so rather than wait to be asked.

Cancellation and refunds

• You can cancel for a full refund at any time before your audit is delivered. Reply to your confirmation email and say so.
• By purchasing you ask us to start work straight away, inside the 14-day cancellation period. Once your audit has been delivered the service has been fully performed and it is non-refundable, as the Consumer Contracts Regulations 2013 allow.
• Refunds are made to the card you paid with and usually arrive within 5 to 10 working days.

What the audit is, and is not

It is a diagnosis and a set of recommendations based on what we can see. It is not a promise of brand deals, representation, followers or income. What you do with it is up to you.

Your answers and your profiles

We use what you tell us and what is publicly visible on the profiles you name, for the single purpose of producing and following up your audit. Our privacy notice says what we keep and for how long.

Who you are dealing with

IKONIK is a trading name of Infinity X Investments Ltd, company number 16998775, registered office Floor 2 Lakeside Tower, Lakeside Business Park, Walkmill Way, Cannock, Staffordshire, WS11 0XE. These terms are governed by the law of England and Wales.